FAQS

1. Why do you ask for an event date and hire times?

We understand that answering all these questions can be overwhelming at times especially when you are just looking for prices, however for us to give you the best service and the correct pricing we need to know your event date, hire times, accessibility requirements and how far equipment needs to be carried to set-up. This is the only way we will know what is available for you to have at your event. The last thing we is we spend hours going through looks and designs together, coming up with a package you are excited about and then we or the items are not available for your hire times.

2. Why do you need to know the event location?

All our packages include set up and pack down, so when requesting a price for an item/package where we are to deliver and collect we need to know the address we are delivering and collecting otherwise we are not able to give you an accurate price. 

3. What type of balloons to you use?

We use high quality branded balloons which are Eco friendly and 100% Biodegradable.

4. I have a budget but can't find anything within this price range.

Completely understand! Send us a message with what you are after or if you have a photo send this through with your budget and we can come up with a package for you that suits.

5. I have an image of a look that I want, can you do this?

Yes ofcourse we can! We specialise in creating bespoke looks. Send us through the photos and all the details including your budget if you have one and we will get back to you with a quote. When requesting a quote via the website you will have an option here to note down what you are require. Please remeber professional staged photos always look slighlty different to what is does in real life, we will try our best to meet your requirements.

6. Why are some items only available for delivery and collection only?

Due to the nature of the items we are not able to allow pick up and returns on some items. The items are fragile and if they get damaged there will cost to get this replace this.