Terms & Conditions

BOOKINGS

No Bookings are confirmed until your deposit has been paid, we will email you through a unique quote. If you would like to go ahead and confirm your booking you would make the outlined payment required within 2 days. If you would like to book but are unable to pay within 2 days please let us know and we can make a note of this; and we will try our best to hold the required items or order the required stock in for your occasion. 

If you do not accept your quote and secure your booking prior to the expiry of the quote and would still like to go ahead we reserve the right to change the price, we require time to prepare your order and if you are after certain types of colours and balloons this needs to be ordered in prior to your event. Any custom work (labelling, signage) must be paid for before we can start production. We will send you a draft copy to approve. There are no refunds on any custom work already printed.

Refundable BOND: If you are hiring an item there maybe an applicable bond, this all comes down to what you are hiring and you will be notified in advance.

Cancellations:

All quotes will outline your deposit amount and ANY non refundable or refundable deposit. Once you have accepted your quote and have made your payment this secures your booking with us and we will get working on creating your magical event. 

If you need to make changes to your dates, please let us know as soon as possible. We can reschedule a time and date if we are available on the new date. We will work with you to make sure everyone is happy - We will try our best to be as fair as possible.

Where we have incurred costs that may be not be recoverable to us, we will not be able to offer any refunds.

Letter Tables:

  • Our letter tables are only available for set up and pack down, we will deliver this to you, set this up at an approved location and also come and pack down when your event has finished.
  • Our letter tables are not to be put on stones, gravel or any uneven surfaces as this can damage the items.
  • Our letter tables cannot be put directly on grass or any dirt as these will then need to be cleaned and there will be a charge for this (we will supply a green mat for you to use if required).
  • Once the tables have been set up for you they can't be moved however we understand that you may need to if something comes up, please contact us first. The reason why we do this is so no damage is caused while moving them, they are extremely fragile and expensive to replace.
  • Please keep the tables clean, if we need to do any cleaning apart from wiping down the table there will be a cleaning fee.
  • If you are unsure about anything please let us know and we can make a special approval for anything that is required. 

Equipment Terms:

If you are another business contracting with us, note that the guarantees under the Consumer Guarantees Act do not apply; reliance, rectification and remediation will be placed on the Fair Trading Act.

  • Please look after all hired equipment and handle with care. Any lost screws, damages or missing pieces will result in a charge and will be deducted from your bond.
  • If you have not paid a bond and items are damaged we will issue an invoice for the replacement items or parts which will be payable within 3 working days.
  • When requesting to get a bond waived you will be required to fill out a hire form which will require a copy of your license and/or credit card details.
  • We reserve the right to cancel your booking if we feel that we are being mucked around and our items may be damaged.
  • We reserve the right to cancel your booking if you do not disclose full information on where we are to set up or delivery details.
  • Please return the items on the agreed time unless otherwise approved by us. Changes to pack down, return times can result in an addtional fee. Where items are moved from intial delivery location, we reserve the right to charge to extra where it costs us more to recover items.

Other Terms:
1. Ownership of the goods shall remain with the us until the goods are paid in full.
2. Full payment to be made within 48 hours unless stated otherwise on quote or invoice as a due date.
3. Where the goods are hired from us, it must be returned free of damage and to the condition it was received in. Any damaged goods will incur a repair or replacement fee. You will be notified of damages as soon as possible or when they are discovered by us.
4. In some circumstances we may hold a refundable BOND for the hire of our equipment.
5. Where the goods are hired, all legal title(s) to the goods will be retained by us.
6. Hire times and dates are as specified above in the quote.
7. All customer cancelled orders for goods are non-refundable, provision of goods and services can be deferred to a future date, free of charge.
8. No refund(s) will be offered if you change your mind.
9. We will replace any defective product(s) as required by NZ Consumer Laws.
10. The customer is liable for all collection costs for non-payment if any, noted below:
Any overdue and unpaid invoices will be given to debt collectors and extra fees may apply where credit collection agency/s' are involved in the collection of debt. Debt collection fees are not limited and may include other legal fees incurred in the collection process.

If you are another business contracting with us, note that the guarantees under the Consumer Guarantees Act do not apply; reliance, rectification and remediation will be placed on the Fair Trading Act.

If you have any questions or require any further clarification please feel free to contact us, we will be happy to answer any questions.